AI enterprise search is a relatively new technology that allows users to find data within specific databases. Employees and management can tap into information in the form of unstructured and structured data to improve their decision-making and execute various tasks.
AI enterprise search tools can be used for all sorts of apps and systems, including eCommerce platforms, websites, knowledge bases, and customer service apps. Due to its enormous flexibility, this software is suitable for any industry or vertical, as well as various business purposes.
Another fantastic thing about this technology is that it can be used internally and externally. For example, AI-powered enterprise search can be used by website visitors when they’re looking for content or products on your site. Your team can also benefit from this technology by allowing employees to quickly find important documents and other information.
With AI enterprise search solutions, you can query, display, and index data for authorized employees. In many ways, this technology works the same as regular search engines, although it limits what you can browse. Most notably, management can allow or disallow certain data to its users (whether they’re external or internal).
AI enterprise search takes things up a notch. Like many other systems based on artificial intelligence, this software can learn and improve itself over time. This makes it vital for specific types of content that require regular updates. By relying on artificial intelligence, you can rest assured that your articles and FAQs are always on point.
Furthermore, AI solutions can learn through interaction with users. Enterprise search can detect trends and pinpoint topics relevant to your team and external users. The software can gather additional data on the topic that wasn’t previously present within the database to improve answers.
Main Benefits
By relying on artificial intelligence, these solutions can build upon traditional enterprise search. They can significantly boost the productivity and efficiency of your team by ensuring all data is of the highest quality. That way, your employees can gain answers to their questions almost immediately, making their daily workflow a breeze.
AI enterprise search can also provide enormous value for external entities. Customers will gain instant answers to various questions they might have without having to wait for customer service representatives. Through quick responses, you can build brand authority and customer satisfaction and boost your retention rates.
The technology also works well for selling and upselling. By using AI enterprise search, users can shorten buyers’ journeys and find the best products for their particular needs. Of course, your customer service employees will also benefit from the technology as they will be able to focus on more complex tickets.
Key Features
It’s worth noting that AI enterprise search software can vary significantly depending on a vendor. However, they all have a few joint features:
Connectors
The technology requires data connectors for indexing. These connectors are elements that implement various protocols, thus providing a connection from and to various touchpoints. They are necessary for syncing data from its source to your database, making them vital data ingestion components.
Data Privacy
Due to the nature of this software, it’s vital that you have proper data security and privacy measures in place. The good news is that most providers include these features as a part of their basic package. However, if it’s not included in the deal, we suggest you introduce it yourself.
Machine Learning
Machine learning is a common component and a subset of artificial intelligence. The technology improves your enterprise search by incorporating vector databases, semantic search, generative AI, and other functions. Most importantly, ML ensures that data is always on point while also improving other performance factors.
ML also provides a few nifty automation features. For example, it allows search software to improve the results based on user behavior. Machine learning also takes into account users’ search history to provide better results to their queries.
Analytics
Large corporations are always looking to improve their internal processes, which is why AI search makes so much sense. Most of these solutions come with comprehensive, real-time analytics that allows managers to detect issues, assess performance, and track various patterns.
Deployment Flexibility
Another thing worth mentioning about these systems is their deployment flexibility. As most large corporations utilize multi-cloud environments, they require software that can be deployed throughout. Because of that, vendors create solutions that can be utilized in hybrid, multi-cloud, and on-premise environments.
Search UI
AI enterprise search is also dominant in terms of its user interface. People who use this software can quickly customize the features so they’re better suited for specific use cases. Among other things, you can modify the search bar so it includes a natural language search and auto-complete to acquire faster results.
Popular Use Cases
There are lots of ways companies use these programs:
eCommerce
Whether you’re running a small or a large online shop, you want to introduce search bars and filters for faster browsing. Internal search is especially valuable for large stores with numerous categories, as it can significantly expedite the buyer’s journey. On top of that, these solutions can also improve overall product discovery and provide personalized recommendations.
Workplace Search
While external search is fantastic for closing and helping your prospects, corporations are also interested in internal search. This feature connects your internal database with search, making it easier to find specific documents and articles.
Customer Support
AI enterprise search makes users independent from the customer support team. They can find answers to all their questions without having to wait for human support. Similarly, customer support employees can access the same database to provide relevant answers if users don’t know how to use it.
Conclusion
Large corporations can experience numerous benefits by implementing artificial intelligence searches. This type of software is fantastic for your teams, allowing them to find answers to their questions as well as track specific documents. On top of that, it can also be used by various external entities who want to learn more about your company.
